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Return & Replacement Policy
Thank you for shopping with Shiva Nandini.
Returns
- Customers can request a return within 2 days (48 hours) of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as received.
- Return requests made after 2 days of delivery will not be accepted.
Damaged, Defective, or Wrong Products
- If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours of delivery.
- An unboxing video is mandatory for all damage, defect, missing item, or wrong product claims.
- The unboxing video must clearly show:
- The sealed package before opening.
- The shipping label.
- The complete unboxing process without any cuts or edits.
- The damaged, defective, or incorrect product.
Refunds & Replacements
- After verification of the claim, we will provide a replacement or refund as applicable.
- Claims without a valid unboxing video may not be eligible for replacement or refund.
Non-Returnable Items
- Used products.
- Products damaged due to misuse by the customer.
- Return requests submitted after the 2-day return period.
For any return or replacement request, please contact our customer support team with your order details.
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Estimate delivery times: 4-8 days (India),
Return within 4 days of purchase. Duties & taxes are non-refundable.
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Pattern : Printed
Print or Pattern Type : Floral
Length : Knee length
Combo of : Single
Sleeve Styling : Puff
Ornamentation : Not Applicable
Neck : Round
Fabric : Organza
Sleeve Length : Short Sleeves
Brand : AFIRA
Country of Origin : India
(218 Ratings)
The dress was not same and the fabric quality was very bad and the dress was too loose
Shipping Policy
Thank you for shopping with Shiva Nandini.
Order Processing
- All orders are processed within 1-2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping & Delivery
- We aim to deliver all orders within 3 business days from the date of dispatch.
- Delivery times may vary depending on the customer's location, weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
Order Tracking
- Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email (if available).
Delivery Issues
- If your order is delayed beyond the estimated delivery period, please contact our customer support team for assistance.
Incorrect Address
- Customers are responsible for providing accurate shipping information.
- Shiva Nandini is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Contact Us
For any shipping-related questions, please contact our customer support team.